Putting on my cap again as a customer service professional and a talk and

Putting on my cap again as a customer service professional and a talk and do

I am dropping the long TIPS for fellow business owner colleagues. Customer service goes beyond being nice. Sales goes beyond posting pictures, the behind the scenes attitudes says it all.
Leaving loose ends to take care of itself in transactions is all shades of wrongs.

1. Dont push order challenges back to clients. You can ask for their suggestions after you have truthfully explained the challenges especially if it is with a delivery or sourcing raw materials but never leave the resolution hanging on their neck
2. It isnt because you are the best option always nor that they dont have alternatives they buy from you.
3. That product may be a NEED or a WANT to the customer. The customer has a right to determine which suits and can make any decisions from their choice.
4. If your hands are too full or the deadlines are lean, you are free to reject the order. Some clients do ask if you can deliver because they know it may be tight - if you jump on it, then deliver you must. Dont throw the blame game shoves
5. Tell the client if you run a seasonal business. We know the rains are here, it cant keep being a reason for delivery failure. If you worked in a corporate environment, would you be absent from work cause of rain or harmattan? Well it may depend and you will sure exhaust all means before taking a decision.
6. No matter your line of business - food, clothing, shelter .etc, know today that you remain a PROBLEM SOLVER. This means solutions are inexhaustible, find them, give alternatives, discuss them with clients and reach an agreement.
7. Not delivering Orders as to when we agree is a BREACH OF CONTRACT even when there are no written rules.
8. Know always that customers feelings is part of the experience you offer them.

Hoping these helps us become better service providers.
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